North Somerset Council

North Somerset Council

North Somerset Council has launched a new service to co-ordinate a community response and make sure vulnerable residents are supported through the coronavirus outbreak.


They can provide emergency food boxes, however, sometimes the items within them are not necessarily suitable to your needs, therefore, their advice, via The Government is to tell the driver on your next delivery. The driver will then take you off the list and take the box with them. This also prevents you from being removed from the supermarkets’ priority slots list.


If you accept the box and decide that you do not want it, the advice is to contact a local charitable organisation like a food bank and ask them to collect it.


If you’re unable to do this, please send the details to Your Neighbourhood and they can arrange collection of the unopened non-perishable items



Essential council services are still running. Read on to find out more.




The government has announced that from March 24th everyone must stay home, except in special circumstances such as shopping for food, health reasons or essential work.


Finding the status of your bus service - Search the table below for your bus service number current status.


When current status is left blank it means we haven’t received any information from the bus operator and are assuming the service is operating a regular timetable.

How to search the table, example searches: 75 Cribbs Causeway; 2 Stockwood; etc…



Are you a good neighbour?

Residents are being urged to be considerate and think about their neighbours while they spend more time at home during the coronavirus pandemic.



Support for businesses affected by Covid-19


Concerned businesses can find information regarding the impact of the Covid-19 outbreak on their operations on the NSC business support website which will hold the most up to date and local information possible. For further enquiries, email where one of the Economy Team will respond as quickly as possible.


North Somerset Council have kindly provided the 3 attached files for your information. These provide details of where help and support can be found during this period of isolation. Please do share this information where possible with your friends and neighbours via email & utilise the information provided within.
Stay safe.


Library click and collect service


17 June 2020


Libraries in North Somerset are preparing to offer a limited non-contact “Click and collect” service at some sites. While libraries remain closed to customers, this service is permitted in the Government recovery timeline. The underlying principal is safety first.




• Residents place orders in advance of collection by contacting their local library by email or phone, indicating their reading tastes and preferences. They will not be able to reserve specific titles in the first instance.
• Staff select up 6 items for the customer.
• Customers collect items at a pre-arranged time from outside the library.


Library staff will be following strict safety guidelines including regular hand-washing and 2m distancing. Full risk assessments have been carried out, involving staff and health and safety colleagues. Returned library books will be quarantined for a minimum of 72 hours, in accordance with PHE guidelines. There will be no face-to-face contact with customers and customers will not enter library buildings.


Books are available in Large Print format and on CD as well as regular format. Parents can order and collect books for their children. Customers can ask a friend or family member to collect for them. Plans are being made to resume book deliveries for housebound users where library volunteers are available.


orders taken for the following libraries from 18 June (tbc)


• The Campus
• Clevedon
• Nailsea
• Pill
• Portishead
• Worle
• Yatton

Collection time slots available from the week commencing 21 June.

It is not yet possible to offer this service at the For all Healthy Living Centre, Weston, Winscombe, Congresbury Community or the Mobile Library. Discussions around how to support these communities are ongoing.

All these arrangements are dependent on the success of maintaining social distancing and safe practices and the progress with the country’s journey through the lockdown-easement measures. Should the Government revise the measures and reintroduce more stringent lockdown controls this service may be suspended.

North Somerset libraries will continue to offer their popular digital services including free eBooks, eAudiobooks, newspapers, magazines and comics. Libraries are helping people to stay connected through social media, with online Rhymetime sessions, book chat, culture links, local history photos, a weekly craft project and other resources to support mental health.

For more details about library click and collect see

Emma Wellard
Libraries Manager, North Somerset Council



The Libraries Team has also set up phone support for people with problems getting online, accessing digital info etc. Please note – they do not cover technical issues with computer equipment.


We know that many residents are having difficulties getting to grips with online shopping, so they may find this useful.


Sessions can be arranged by contacting 01934 426834 or e-mail



Trading Standards North Somerset Council


Contact details and the Farming Community Networks contact details to assist farmers who are unable to care for their livestock.


Trading Standards
01275 885211


We can offer advice and are able to put farmers in contact with neighbouring farms to assist.


Farming Community Network
General Line 03000 111999
Somerset Helpline 01934 712128
Volunteers are available to offer advice and assist on farm.